Shipping policy
Shipping Policy
1. Where We Ship
Charging Solar currently ships to all 50 U.S. states and Canada.
2. Production and Delivery Timeline
Your system is made to order. Expect 8–10 weeks from order date to delivery. We'll send status updates as your order moves through production and shipping.
3. How Your System Ships
Due to the size and weight of a complete solar and battery system, your order ships via freight carrier, not standard parcel delivery.
- Delivery is typically curbside or to your driveway, not inside your home or garage, unless otherwise arranged.
- Someone must be available to receive and sign for the delivery.
- Moving components from the delivery point into your home/site and up to the roof is the responsibility of your installer, not the freight carrier.
4. Inspecting Your Delivery
Please inspect your shipment for visible damage before signing for delivery. Note any damage on the delivery receipt and photograph it. Contact us at info@chargingsolar.org within 3 days of delivery to report any shipping damage or missing items.
5. Address Accuracy
You're responsible for providing an accurate shipping address and ensuring freight access (driveway/road access for a delivery truck). Charging Solar is not responsible for delays or additional fees caused by inaccurate address information or inaccessible delivery sites.
6. Shipping to Canada
Canadian orders may be subject to customs duties, brokerage fees, and applicable taxes (GST/HST/PST) not included in the product price.
7. Lost or Damaged Shipments
Please contact us if a component is lost or damaged upon delivery.
8. Contact
Questions about shipping: info@chargingsolar.org